Taco Bell to expand
employee education pilot that upped retention by
Taco Bell has announced a program to offer educational
support to its 210,000 team members nationwide. Provided through
Guild Education, the offering came in response to employee demand,
the company says; educational support was identified as one of the
top three benefits employees requested.
Staff can access personalized college advisors, tuition
discounts for thousands of classes, and, from day one of
employment, discounts for certificates and degree programming.
Eighty online, non-profit universities and e-learning providers
will offer basics, like high school equivalency and ESL classes, as
well as advanced degree programming, like bachelor's and master's
The program, piloted in 2017 with 2,000 employees,
resulted in a 34% increase in retention over six months for
employees enrolled in the program versus those not
In an era where retention is more critical than ever, Taco
Bell appears to have listened to its employees and responded to
their needs; increasing retention by more than one-third is no
small accomplishment. The company joins a host of retail and
hospitality pushing to upskill and educate staff in an effort to
both train and retain. Many offer high school equivalency classes
and some even offer career growth training to family members of
employees. Guild Education also is a fairly big name in the space,
as it is partnered with Chipotle and Lyft, among others.
The accessibility of e-learning has had a significant
impact on employers' ability to provide training for employees who
don't work in an office. Mobile-ready programs are allowing
employers to reach deskless workers, and the more digestible
formats are helping the lessons stick.
Employers are responding to the tight talent market's
demands and viewing training as a means to attract employees, boost
engagement and decrease turnover. They're doing so just in time,
too, as younger workers increasingly expect development to be part
of their work experience.